New challenges and sophisticated processes in the liberalised energy market require a high and completely new level of quality in all services and market roles through to the 3rd level. Invitel has risen to this challenge. As market leaders in the customer services sector, we currently support over 70 energy suppliers in all of their customer services processes, invoicing, customer retention and new customer acquisition. Our clients benefit from our 15 years of experience in the energy supply sector and from the expertise of our team which consists of more than 700 specialist employees. We guarantee continuity and everything from a single source, from front office to 3rd level services.
In the telecommunications sector the competition for working together with the best partners is fierce. Simon & Focken advises customers on their purchasing decisions, assists them with their technical enquiries and in resolving all kinds of errors and with quick, friendly and competent support. Simon & Focken completes thousands of telephone calls every day in every area of the telecommunications sector.
Simon & Focken provides Deutsche Telekom with comprehensive support. We respond to service enquiries and all kinds of technical services on a competent and targeted basis.
In the pharmaceuticals and healthcare sector it isn’t just important to work in a friendly and customer oriented way, but to comply with all of the legal requirements and conditions at the same time. Ordering medication or arranging appointments for treatment are completely confidential matters.
In the mail orders sector it is important to respond to the customers’ wishes in a friendly, targeted and rapid way. Arranging orders in the fashions sector and for other types of products not only requires the ability to listen and act with competence, it also demands a good deal of life experience.
One of the biggest automotive banks:
We have been supporting the banking and leasing business of the biggest car manufacturers in Europe in the area of customer services for several years. In this context we cover the entire range of services provided by a modern major bank.
A leading German full-service insurer
Insurance is a confidential matter. For this reason, one of the biggest full-service insurance firms in Germany has chosen to place its trust in the expertise of Simon & Focken and the quality of the appointments we arrange in their business with their existing and new customers.
In many local authorities, “proximity to citizens” is now a priority. To implement these projects, citizens’ hotlines have been created with the following goals: to provide a phone number for all enquiries, to extend service times, to provide documentation and compliance with the service level, to help take the pressure off authority staff, and to highlight potential cost savings.
A good outbound business is very important for the client’s outward business. For more than 20 years Simon & Focken has been providing superb outbound services in full compliance with the legal requirements, and combines excellent sales figures with a friendly customer-oriented approach. S & F provides a high quality service for the regaining of former customers, enquiries, sales and the arranging of appointments, along with low rates of cancellation.
Customer correspondence can be varied! Whether it is by letter, fax, email or online – the customer expects individual and professional communications in a short time frame. Our quality checks ensure that this takes place at the highest level and in accordance with their requirements. Our tasks also include downstream processes such as the delivery of customer information and fulfilment processes.