The Invitel group of companies

 

The Invitel group of companies and its holding company Invitel GmbH and its two brands of Invitel and Simon & Focken provides communication services at the highest level in 15 different companies.

As a medium sized owner-managed group of companies we complete our work in accordance with our ethic values of openness, honesty and benevolence. The experience we have gathered over 35 years makes us a reliable partner to our clients.

 

 

Service team concept

 

Our company’s service team concept is a unique strategy: to achieve the highest level of quality, the leadership and specialist positions are managed separately by two employees. In this context the team leader has a managerial job and is responsible for the leadership for personnel. The specialist function, in contrast, is provided by power users / the specialist personal contacts in the inbound teams. In the outbound division this position is not required.

Quality has priority. Our teams therefore complete the customer orders at the highest levels of concentration – in inbound teams of up to 20 employees and outbound teams of up to 15. These small teams can respond according to each situation and therefore achieve a sustainable level of success.

 

 

Multi-brand strategy

 

Invitel and Simon & Focken are two valuable brands in the communications services sector. In a fast-moving sector, sustainability and resilience count. It is with pride that we can look back on a company history of more than 20 years and the successful symbiosis of both brands under the umbrella of the Invitel group of companies.

Invitel supports customer communications in the energy sector – with in-depth know-how of the energy business. The company has continuously accompanied the changes in the sector resulting from the liberalisation of the market and has grown with them.

Simon & Focken stands for service and sales – in the telecommunications, banking and insurance sectors as well as mail order and publishing. The company has a broad base as well as a superb level of expertise.

 

 

Sector specialist

 

With us you have a competent sector specialist on your side: we are experts in the processes that are used in the differing sectors, as well as those of our clients. Thanks to our vertical focus we have excellent professional experience  – right down to the individual process steps. Our services offering is also based on this. We realise specific solutions which we individually adapt to our client’s requirements – whether it is in projects with a few employees or major orders with 1,000 employees. We have expert sector knowledge – which is our decisive advantage!

About Us

The Invitel group of companies is one of the leading providers of process services in Germany. Under the umbrella of the Invitel group of companies, 15 companies in three brands realise individual projects for corporate customers in the network according to the specific task.

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